How to order:

All orders are done via email or telephone query.   We don't provide online ordering or accept credit cards.  In order to give you the best price possible and personal service, as well as a fair and reasonable shipping rate, we choose to help you personally rather than leave it up to java script and banking services. 

E-mail me  or ,  specify where you are & what you want to order and we'll  get back to you with total price with freight.  Your total price will be rounded up with freight to the nearest whole dollar amount.  See further shipping notes below.

You must tell us your country, state, zip/postal code in order for us to figure out your freight costs.  Please do not  ask "how much is shipping?"  if you don't tell us where we are shipping to. 

We now  offer a 3% discount for payments by certified funds, foreign or domestic.

Click here for Payment by mail instructions
 

We accept pp_butn.gif (7133 bytes) Click here for  Paypal instructions

Please DO NOT send money until you have received a freight quote from us.

Currency exchange:
               rates available at http://www.xe.com 

Shipping:  

We ship orders out generally 2  times per week. 

We give you choices for freight service.   If you have a preference for shipping method please let us know and we will try to accommodate. We don't use Fedex or any other carriers at this time, but that could change. 

USA orders:
Larger items are generally shipped UPS ground.  UPS  offers a discount of $1-3 when shipped to to a commercial / business address.

We also use US mail parcel post or Priority Mail.    Small items (less than 2 lb)  can go 1st class mail.

ups_grl_thm.jpg (13410 bytes)

usmail_grl2_thm.jpg (25512 bytes)		 Flat Rate:
We can now ship heavy items  (i.e. chain, sprockets, shocks) for about $10 bucks to all 50 states, as long as it fits in a Priority Mail Flat Rate Box.

International orders:
US Mail airmail, First Class International, Global Priority, or Priority flat rate.   Parcel Post where available.  Shipping to Most countries can be insured.  We also ship to APO.

 

Other than the minimum order policy,  we  generally don't charge a "handling" or "packaging" fee,  except for bulky items, i.e., frame, motor, OEM exhaust.  UPS & US mail may, however, charge oversize fees or special handing fees.

For more information about rates & services, go to http://www.ups.com or http://www.usps.gov .


Minimum order policy:
We may choose not to accept orders under $20.    We want to be helpful, but not to the point where we're working for poverty wages just to fill an order.     We reserve the right to make exceptions.

Technical support:
We have 20 years of parts & service expertise. You can E-mail  or  or telephone  (914) 709-0808 about any item we sell and the best recommendation for your motorcycle(s).    If you require any assistance in installing parts or components purchased from us, you can contact us and ask for help.   However, we may refuse to help you if we feel that this service is being abused.  (see "Customers from Hell" below)

Guarantee:
If you send money, you will get your parts order. Your order will be shipped as quickly as possible. It will be the correct item and in the condition as advertised.  To do otherwise would constitute Mail Fraud, which is a federal offense.

Returns:
If item(s) received are incorrect, defective, or otherwise not as advertised, you can return it for refund, credit or exchange.  You must contact us right away and let us know what the problem is so we can correct it.  We do not accept  returns without prior notification.      We reserve the right to accept or deny returns.  We also reserve the right to  subject returns to a 20% restocking charge.   We usually don't do this, but we do reserve the right to do so if the situation warrants.

We do not ship COD.  

Electrical & electronic parts:
All such components, new or used, are either tested or are otherwise known to be in good working order prior to shipping. However, We have no way of knowing what damage you may do to said part(s) once you install it.  Therefore we can not accept it for return.   Nor can we guarantee that our part(s) will solve your electrical system problem, as it is up to you correctly diagnose your electrical problem and identify the faulty part(s), if any. You can however, telephone (NOT email) us if you need help, and we'll try to talk you through it, and hopefully we will identify the problem and get you the right part.

Customers from Hell:
We go out of our way to make sure you get the correct item(s) for your application, and we are here to help if you have any trouble installing parts purchased from us.    If you need help, ask.  If there' s a problem, let us know, and we'll make it right.   However you are ultimately responsible for ordering the correct item(s) and installing them properly.   Do not blame, accuse, insult, threaten, make ultimatums, harrass, or engage in any other ignorant and childish behavior and expect us to respond favorably.      If you do, we will not help you, regardless of who may be at fault.   And you may be subjecting yourself to civil or criminal charges.     Do not attempt to lie, scam, cheat, slander, coerse, or blackmail us, 'cause we're on to you.  We have state-of-the-art bullshit detecting capability.  Basically,  don't fuck with us or you're gonna get your ass kicked.    Sorry we have to post this, but unfortunately there are one or two of you  out there who have screwed it up for the rest of the motorcycling community.    If you have a problem with this policy,  shop elsewhere.  We don't need the hassle.
 

Thank you for your understanding!